Automotive Repair Quality Specialist

We are now recruiting for a Repair Quality Specialist to support Volkswagen Group s Technical Support Team, managing contact from the Authorised Repairer Workshops in high volume areas by providing a support function to either review or resolve cases. You will support with both the Triage function and the Case resolution function within the Technical Support Team. As our Automotive Repair Quality Specialist, you will:

• Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
• Work closely with the Retailers technicians and the manufacturers existing technical support team via specified communication channels.
• With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
• Demonstrate a personal commitment to DEKRA Automotive Ltd s Environmental & Quality Management System.
  
  Proven success in diagnosis on a range of vehicle systems in particular a strong emphasis on electrical/electronic systems.
• Wide experience in all aspects of vehicle repairs.
• Volkswagen Group Accredited Qualified Technician (or higher) is an advantage.
• Experience of Volkswagen Group Aftersales and Diagnostic Systems ELSA & ODIS is an advantage.
• Confident in technical concern resolution and warranty procedures.
• Very good verbal and written communication skills with high attention to detail
• Very good Computer skills familiarity with the Microsoft Office Suite of applications
• A process driven individual that can both adhere to and simplify complexity.
• Ability to work on own initiative with attention to detail with flexible and proactive personality.
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Experience with a high-performing, collaborative, constructive peer group is a positive.
• Good business acumen and customer focused.
  
  We are DEKRA Automotive, we have a unique and challenging opportunity for a Vehicle Inspector Engineer to join our global business employing over 44,000 employees in more than 50 countries on all five continents!
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.