AV Solutions Manager

As the AV Solutions Manager, you will play a pivotal role in driving the sales and delivery of AV services at IET London: Savoy Place. You'll work closely with internal teams and clients to design and offer tailored AV solutions for a range of events, including conferences, hybrid meetings, product launches, and more.

You'll oversee AV sales, ensuring profitability and that services meet the needs of high-profile corporate clients as well as internal users. From conducting site visits to preparing detailed quotations, you'll be the expert point of contact for clients, guiding them through our advanced AV and hybrid event capabilities.

Managing AV stock, ensuring seamless event setups, and maintaining high standards of customer service will be key aspects of the role. You'll also support the development of a talented AV team, directly managing a Digital Content Technician and collaborating with our wider Operations and Event teams to ensure smooth event execution and continuous improvement.

Additionally, you will attend industry events to stay on top of AV trends, monitor competitor services, and implement new technologies to enhance our offerings. In the absence of the AV Manager, you'll step in to lead the team, ensuring everything runs efficiently. This role requires a mix of technical expertise, client-facing interaction, and leadership skills to ensure a first-class AV service at one of London's leading venues.

Are you passionate about AV sales and delivering tailored solutions for high-profile events?

Do you build long-lasting client relationships and focus on delivering excellence?, You'll come with strong experience in AV sales and a proven track record of delivering AV solutions for large-scale events, ideally in venues with tiered theatres and multiple event spaces. You'll be confident selling AV technology and hybrid solutions, with excellent client-facing skills to understand and translate complex client needs into tailored AV packages.

Your technical expertise will cover audio, visual, lighting, video conferencing, IPTV, and streaming, with hands-on experience in managing AV operations for live events. Knowledge of modern AV systems like TriCaster and Analogue Way, alongside familiarity with video conferencing tools such as Zoom and Teams, will be essential.

Leadership experience is key, as you'll need to manage, develop, and motivate a skilled team, ensuring they deliver outstanding service while continuously improving their technical knowledge. Your organisational skills will allow you to handle multiple projects and tight deadlines, all while maintaining a flexible, can-do attitude. We're looking for someone with strong communication skills, fluency in English, and the ability to build lasting relationships with clients and colleagues alike.

A background in health and safety regulations, managing permits, and conducting risk assessments is important, as well as a keen eye for detail when it comes to managing AV stock and ensuring equipment is well maintained. If you're familiar with AV booking systems like Rendezvous, and have CTS certification, that's an added bonus! Flexibility with working hours and a proactive approach will ensure you succeed in this dynamic role.

At the IET, making our world a better place starts by creating a better place for our people.

At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible.

We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.