B1 / EO Executive Officer

This successful candidate will become a B1/EO Team Leader in the Payment Protection Insurance (PPI) team based in Manchester. The work of the PPI Team is focused on the timely distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a significant piece of work for the Insolvency Service which directly supports our objective of maximising returns to creditors. The overall purpose of this role is to provide leadership to an administration team who distribute funds to bankruptcy creditors. You will play an active role in the delivery of Key Performance Indicators (KPIs) and the wider Insolvency Service leadership space. The team sit within the Insolvency Service's Business Services Division. The wider team deal with a variety of work, including the payment of redundancy money, processing financial payments, responsibility for the making of bankruptcy and debt relief orders and the customer service telephone line. This is an exciting role in our Business Services Directorate. As a Team leader you will manage a team dealing with distributing funds to creditors in insolvency cases., Your duties will include, but are not limited to:

• Line management of a team of administration case officers.
• Managing throughput of cases within the team to achieve targets and meet Key Performance Indicators (KPIs).
• Undertaking audit activities to provide assurance that casework is being progressed in a timely manner and to standard. Ensuring lessons are learned when errors are identified.
• Perform regular performance conversations with team members and deal with attendance and performance management where required.
• Following guidance and protocols prepare and approve cases for payment and distributing funds to creditors.
• Providing general support to the wider team and other business areas when this is needed.
• Delivering continuous improvement to ensure the service delivered is efficient, presents value for public money and meets customer needs.
• This is an operational post, and you may be asked to cover duties in other business areas or move between teams.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty. Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women's Network Group. We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities. The Insolvency Service is a great place to work, learn and grow your career!