Back Office Customer Service Coordinator - 12 month FTC

Join our vibrant National Distribution Centre in Northampton team as a Back Office Customer Service Coordinator. You'll be at the forefront of our customer interactions, working across multiple product lines and customer channels. Your role will cultivate strong partnerships with our customers, solve challenges, and ensure a customer-centric, supportive experience through innovative problem-solving and effective communication.

This role is responsible for the data management for fulfilment of orders, pricing validation of services, manual billing, disputed invoice resolution, account management within the Back Office Customer Services team within fulfilment.

In this role, you will:

• Process patient orders for the hospitals within the pre-defined timescales


• Ensure back-order releases are in place within the defined timescales in line with Company SLAs (N.B. For renal orders, the end-to-end process for back orders will need to be managed)


• Ensure all invoices and additional charges are created and processed within the working month


• Investigate disputed invoice queries and undertake remedial actions to resolve them


• Build and maintain strong relationships with internal stakeholders (e.g. Commercial, Quality Assurance, Warehouse, Transport) and external suppliers (e.g. system provider)


• Respond to all queries and requests within the team's shared inbox within a timely manner


• Investigate and resolve customer orders that have not reached Fulfillment


• Manage mass customer communications for changes to delivery schedules during bank/public holidays
  
  GCSE Level Standard Education


• Self-motivated, always curious, and consistently eager to learn, with a growth mindset


• Great attention to detail and ability to prioritise


• Excellent written communication skills


• Thrive in a dynamic and collaborative environment and become comfortable with change and ambiguity. Work autonomously and use good judgement to make decisions.
  
  At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.


Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives-where your purpose accelerates our mission.

Exciting opportunity alert! We are seeking a 12 month maternity cov


• Permanent contract


• Work weekday shift Mondays to Friday 9:00 am - 5:00 pm.


• £26,000 base salary + competitive benefits


• Professional development opportunities


• High importance placed on work life balance


• A workplace environment that is encouraging, and diverse


• 25 days of annual leaves plus bank holidays


• Subsidised onsite canteen


What are some of the Benefits of working at #LifeAtBaxter?

• Commitment to growing and developing an inclusive and diverse workforce


• Baxter is committed to growing and developing an inclusive and diverse workforce - you can read more about our specific values herehttps://www.baxter.com/careers/inclusion-diversity.


We hire great people all the time; if this role appeals to you, we'd love to hear from you!