Baggage Supervisor

The Peninsula London is delighted to announce that we are seeking a Baggage Supervisor that will have an instrumental influence on the arrival and departure experience. This role will be welcoming and farewell guests at the main entrance, control and direct traffic flow at the forecourt, and provide efficient porter services for hotel guests. Being responsible for recording movement of luggage and parcels by keeping clear records of baggage received, stored, or taken out of the Hotel, ensuring The Peninsula Car Fleet is kept pristine at all times. This position will work within a team and report to the Guest Services Manager. We aim to ensure that all people feel like they belong and can have the ultimate experience, service with a personalised and attentive dedicated team to look after them.,

• Supervise the baggage attendants and pages colleagues.
• Handling all guest luggage, throughout the guest journey, from arrival to departure, and ensure correct storage of luggage by following the correct procedures and ensuring the team adheres to them.
• Ensure correct storage of luggage in accordance with procedures.
• Welcome guests in the forecourt, assist guests in getting in and out of vehicles.
• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Assist guests in arranging transportation to and from the airport/ station and support in calling taxis and keep track of vehicle numbers.
• Support the concierge team in managing The Peninsula Car Fleet, the car park, the parking system and ensuring an overall smooth operation for the valet parking operations.
  
  Experience and knowledge of hotel operations through a similar position, ideally to have a min of 3 year of relevant experience in a similar role. (Front Office or Concierge)
• Hospitality-related certification or alternative.
• Passion and appreciation of quality luxury hotel service with exceptional communication skills.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.