Band 2 Appointments Co-Ordinator

An exciting opportunity has arisen to join the busy Appointments Centre for University Hospitals Birmingham which includes Heartlands Hospital, Good Hope Hospital, Queen Elizabeth and Solihull Hospital as an Appointment's Co-Coordinator.

These posts are full time hours per week 37.5 Weekly Pattern: Monday to Friday 9:00 - 17:00 or 10.00-18.00. We are currently seeking motivated individuals to join our Appointment Centre. The successful candidate will be responsible for booking and coordinating appointments for patients across all of our sites. Working as part of a team, you will be responsible for ensuring patients referrals and appointments are processed efficiently and effectively., Work collaboratively as part of an integrated team

Strictly adhere to Caldicott guidelines and the Data Protection Act.

Booking and coordinate appointments for patients using our hospital's scheduling system.

Liaise with patients, doctors, and other healthcare professionals to ensure all slots are fully utilized.

Monitor clinic capacity for available appointments in a timely manner.

Maintain accurate and up to date records of patients appointments and related information.

Provide excelled customer service to patients, their family members and colleagues by addressing and resolving queries in a timely manner.

Follow Standard operating procedures and adhere to compliance regulations.

Organize own day-to-day work tasks showing an ability to priorities in order to achieve set timescales

Undertake work that has been prioritized by the Supervisor / Line Manager.

Scan information onto the Trust IT systems

Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role

Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services

Be responsible for confidentiality in line with Trust policy and procedures

Prepare and scan information onto the Trust IT systems

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.