Band 2 Health Records Assistant

The West Midlands Rehabilitation Centre (WMRC) provides a range of services for people in the West Midlands to assist them in managing their disabilities. The Service is for people with physical, cognitive, emotional and social disabilities. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.
The post holder will provide administrative and business support to the departments within the Rehabilitation Services.
To work as part of a team to carry out administrative duties on a day to day basis. This may include covering essential and appropriate operational duties in the absence of colleagues and knowledge transfer., Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately on to identified information systems. Ensuring any delays to the patient are escalated to the appropriate staff. This will include:
Ø Registering new patients and recording referrals.
Ø Printing and distributing appointment lists, transport lists etc.
Ø Updating patient demographics. This includes patients address, GP, contact details etc.
· On a daily basis liaise with patients, staff internal or external clinical and non-clinical, contractors, suppliers and external organisations. This may be via the telephone, email, written correspondence or face to face.
· On a daily basis deal with telephone enquires/queries received into the service ensuring any messages are communicated timely and accurately.
· Check identified answer machine messages and generic email accounts at regular intervals throughout the day ensuring all messages are actively dealt with and communicated to the relevant person/team.
Follow local procedures to produce electronic and written correspondence this may include: emails, letters, reports, agenda's, minutes and standardised templates.
· Maintain department manual and electronic filing systems, ensuring systems are regularly maintained and archiving is completed to local and Trust policies and procedures., + Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
+ Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible