Band 2 QE Outpatient Receptionist

QE OPD Receptionist, agenda for Change Band 2

Full Time 37.5hrs

This position will involve providing frontline clinic reception services using the Trusts electronic systems OPTIMS, Oceano and Clinical Portal, to book patients in, confirming and or updating patient demographics as required, to follow the correct patient flow, book follow ups as requested electronically, scan and upload documentation, produce labels and other work on demand.

Successful candidates will ensure all processes within the areas are followed consistently, working alongside Nurses, Clinicians and all other NHS OPD Services in ensuring the patients flow and experience for the outpatient appointment is as smooth as possible and dealt with supportively and professionally.

You will join a fantastic existing team that between them, cover outpatients from Monday -- Saturday 08:00 -- 18:00

We are looking for, enthusiastic and experienced receptionists to work in QE Outpatient Department.

The position advertised is full time, it is a public front facing receptionist role working on busy customer focussed reception desks dealing with high numbers of patients and IT systems booking appointments and dealing with queries as a Team.

Applicants should have a good standard of education, keyboard skills, office procedures, excellent communication and customer care skills, and the ability to work in a very busy and often pressurized public environment. All training on the Hospitals IT systems will be given.

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.