Band 2 Receptionist - Emergency A&E

An exciting opportunity has arisen for a pro-active, enthusiastic, self-motivated individual to join our innovative and successful Emergency Department Reception. The successful applicant will work closely with the medical and nursing team on a day-to-day basis and will have daily direct contact with patients and relatives.

The post requires candidates to work shifts so the post holder needs to be flexible, only candidates who can demonstrate the relevant clerical and reception experience should apply. Full training and support will be provided.

Main duties of the job

Register all new patients, collecting and checking details input all data onto the Trusts, Patient Administration Systems (PAS) generating the appropriate documentation.

• Register Ambulance patients being received in ED, collecting all data required



• Ensure the accurate and timely update of PAS including admission and any changes to patient details of all patients attending ED as required.



• Scan all documentation for admissions ensuring they are showing on the Clinical Portal before being released from the area.



• To answer telephone, in a polite and courteous manner being the first point of contact for queries.



• To receive all visitors to the departments in a professional, polite and friendly manner.



• Collate information for all overseas visitors, inform supervisor and email Overseas Visitors Inbox.



• Use electronic SCR (Summary Care Record) to ensure GP's and postcode information is accurate.



• Assist in the training of new staff referring back to the ED Team Leader if they require further one to one support.



• Participate in the Major Incident Procedure.



• To attend all mandatory training and subsequent refresher courses as and when required.



• Process requests for ED referral appointments for clinics.



• The post works on shifts resulting in working without supervision for a period of time in the working week.
  
  We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.


Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.