Band 2 - Receptionist (Front of House), Patient Services

The post holder will provide a professional front of house reception service on behalf of the Trust to patients, visitors and staff. To meet, greet and fully engage with the service users, resolving enquiries and guiding to the correct location. Dealing with telephone calls from patients, visitors and staff, advising the correct location for deliveries, issuing hearing aid batteries to patients. Train and supervise Volunteers on reception services and procedures.,

• The post holder will provide a professional front of house reception service on behalf of the Trust to patients, visitors and staff.
• To meet, greet and fully engage with the service users, resolving enquiries and guiding to the correct location.
• Dealing with telephone calls from patients, visitors and staff, advising the correct location for deliveries, issuing hearing aid batteries to patients.
• Train and supervise Volunteers on reception services and procedures.
• Dealing with very emotionally charged situations, including emergency situations.
• The post holder will need excellent communication skills, adopting tact, diplomacy, empathy with the ability to resolve a problem effectively. A sound knowledge of the services provided by the Trust.
  
  The post holder will need excellent communication skills, adopting tact, diplomacy, empathy with the ability to resolve a problem effectively.
  
  With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.