Band 2 Receptionist - Imaging

We are seeking a motivated individuals to join the Radiology Department at University Hospital Birmingham, for the following position:

• Receptionist based at BHH/WHH (30 hour/weeks, Permanent Post)
• Hours: 5 x 6 hour shifts, between 8am-9pm Monday -Sunday (flexible working is required covering a 7 day service)
We are looking for individuals with experience in reception duties and liaising with staff, patients and external agencies, such as GP's, Dentists etc.Main duties of the job Provide patients with support, non-clinical advice and information on a range of issues including appointment queries. Notify patients of new or changes to appointments. Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary.

Accuracy and attention to details are paramount. Candidates should also be flexible and confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent communication skills.

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.