Band 2 Receptionist - Radiology

To provide an efficient receptionist service to all visitors attending the Department and maintain a sensitive friendly approach. Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties.Main duties of the job

• Use Trust systems to input electronic data; look up data on Trust IT systems in accordance with Trust policy
• Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action
• Identify long waiting list patients and any breaches in policy escalating as appropriate
• When booking appointments ensure that patient accessibility needs are met including booking and provision of interpreters, i.e. ambulance transport requirements, appointment letters in bold print medication requirements. Ensure that patients' appointments meet the requirement of the NHS 18 week.
• Advise patients of appointment times, these could be generated via GP Referral or internal request
• Follow up any do not attend (DNAs)
• Undertake work that has been prioritised by the Supervisor / Line Manager
• Book and monitor room bookings
• Identify shortfalls in staffing
• Manage at short notice cancellations and re bookings of patients as necessary onto appropriate lists
• Where required coordinate duties in clinics / departments / satellite areas and ensure staff rotas are appropriately covered
• Be responsible for the quality of information Photocopy and distribute documents as required
• Shred and destroy confidential documentation in line with Trust policy
• Ensure appropriate care records and files are available to clinicians for inpatient and outpatient appointments
• Ensure all letters and any information sent out are clear, accurate and informative
  
  We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.