Band 2 SNAP Administrator

We are looking for a person to join our Community Admin Team. You will be the first point of contact for all patients who access the community nursing service for Birmingham & Solihull.

We are looking for someone who is organised, conscientious, has an eye for detail and a caring nature. You will have a professional attitude to your work and will be required to uphold the trust values when representing the team/organisation. experience of working in a hospital setting would be advantageous and knowledge of patient's pathways and patient admin systems would be ideal.

You will process all referrals into the service for our 4 locality nursing teams who cover Rural Solihull, Shirley, Central Solihull and the North. The service runs 24 hours a day 7 days a week, you will be rostered to cover 1 of 2 shifts (8-4 or 11-7) throughout the working week and will be required to work weekends on a rota basis with alternative days off.

You will be part of a busy team of admin and will receive lots of support to develop your skills within the team., The role requires the individual to have excellent IT skills, excellent communication skills both written and verbal. You will have a good understanding of confidentiality and processes/principals. Undertake Clerical tasks including data input, filing, photocopying, creating basic documents, arrange meetings, book rooms, respond to emails and process complex information. You will work as a key part of the admin team and will be required to work as a team, provide cross cover and support to community services. You will take calls, process information and redirect callers as appropriate. You must have an eye for detail and be able to work well under pressure. You will be the position of contact for patients who are contacting emergency services and therefore must be able to remain calm, be able to handle difficult situations or information and take the appropriate action to best support the patients or relatives.

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.