Band 2 Subject Access Clerk

The Subject Access Team is a growing team, situated at the Heartlands Hospital site. An exciting opportunity has arisen, to join our busy team

We have the following vacancies

x1 37.5 hours full time working a Monday -- Friday, 9 am -- 5pm.

x1 30 hours working Monday -- Friday 9 am -- 3 pm (hours are negotiable)

Hours of work are to meet the operational needs of the department.

We are looking for applicants who want a challenge, have an accurate eye for detail, enjoy phone work, can interact well with people, able to work to tight deadlines, able to priority workload, have a friendly personality, and would be interested in supporting the department, in the processing of applications, made by patients, relatives, internal departments, and external agencies, in relation to medical record access requests.

If you feel this is the type of role you are looking for, and would be committed to working with us, in the team to achieve our goals we would like to hear from you.

Main duties of the job

To support with the

• telephone liaison with internal and external callers to the department who are making enquiries, regarding obtaining medical information.



• Liaising with all grades of staff internally and externally, other hospitals, patient's/relatives, police, social services, and solicitors



• Have an understanding of the GDPR (General Data Protection Regulation) and Access to Health Records Act 1990



• Undertake data entry of information onto a database & compiling & sending out of letters.



• Printing of information from various IT systems to support SAR applications.



• Supporting the retrieval of medical records for requests



• Support the review and processing of requests received and responding back to enquiries.



• Any other duties in the Subject Access team as required.
  
  We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.


Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

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