Band 3 1st Line ICT Service Desk Analyst

An exciting opportunity within the ICT Directorate for a 1st Line Service Desk Analyst on a 9 Month Secondment is now available. The post is located in Queens Hospital, Romford. This role is to work as part of the ICT Service Desk team providing a high quality first line IT support, to all staff and customers. The ICT Service Desk is the first point of contact for all trust staff and external NHS organisations when accessing BHRUT ICT Services. The post holder will utilize knowledge skills and judgment to provide a first line resolution where possible and escalate any issues which are not fixable at first point of contact., This role is to work as part of the ICT Service Desk team providing a high quality first line IT support, to all staff and customers. The ICT Service Desk is the first point of contact for all trust staff and external NHS organisations when accessing BHRUT ICT Services.

This role will be responsible for IM&T Services across multiple sites including an acute hospital (either Queen's Hospital or King George Hospital and Community Diagnostic Centres) along with several Trust remote sites and clinics.

We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.

Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.