Band 3 Admin Support (Continence and Enuresis)

An exciting opportunity has arisen for a dedicated and motivated Band 3 Administrator to work in Paediatric Continence and Enuresis service.
The Administrator to be the primary point of liaison within the clinical team, giving information and guidance to patients, carers, relatives and staff appropriate to the role., To work to own initiate and organize workload without direct supervision daily to ensure deadlines are met and to enable compliance with all policies and procedures.
To undertake a comprehensive range of administrative duties, have responsibility for high quality maintenance of clinical record systems such as Rio. Ensuring all administrative information is recorded accurately in order for the efficient operation of the service., 1. To maintain an efficient and effective filing system for records and documents.
2. Regular audit of the filing system to identify missing notes and ensuring that tracing and transfer of records is appropriate, accurate and timely.
3. Provide general non clinical advice, information and guidance to users, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of your team.
4. Provide and receive routine information to colleagues, users, parents. Carers, the public and or other external contacts, always adhering to all the relevant policies and procedures including patient confidentiality and data protection.
5. Deal professionally and promptly with telephone enquiries taking and processing messages accurately and maintaining confidentiality at all times and ensuring standards for customers services excellence are met.
6. Responsible for data entry, text processing or storage of data utilising manual or computerised data entry systems within agreed timeframes, bringing to attention any delays and inaccuracies..
7. Receive, maintain, update, transfer and archiving of records and documents complying with the trusts archiving and storage policy.
8. Provide clerical support to the clinical team e.g. report writing. Those may result in occasional exposure to the information of a sensitive nature i.e. safeguarding.
9. Produce a range of documents including minutes, court reports and ad-hoc statistical information upon request.
10. Make bookings and cancellations e.g. training places, clinic rooms and interpreters.
11. Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner.
12. Accessing and verifying information from various internal and external sources e.g. electronic health records, general practitiers, education, social care and external agencies from other sectors.
13. Receive and register clients attending clinic sessions as required.
14. Maintain an appointment system, create clinic sheets and sent out scheduled appointments and letters as appropriate.
15. Supporting in the follow up of defaulted appointments (DNA/WNB) by telephone or letter and input DNA information onto a patient information system, adhering to the trust DNA/WNB policy.
16. Undertake general administrative duties as requested.
17. Maintain day to functioning of all office equipment.
18. Maintain an equipment log and ensure office and all relevant equipment are services as necessary e.g. scales and audiometers.
19. Liaise with the appropriate estates/facilities providers to ensure that day to day repairs and maintenance is carried out where required. Reporting and tracking minor repairs to appropriate personnel.
20. Order and maintain stock control of stationary, ensuring that optimum levels are maintained for normal use, without over or under provisions.
21. Ordering and maintaining stock in relation to bowel and bladder care such as enuresis alarms and products.
22. Processing requests for non-stock ordering and deliveries and notify, in a timely manner, the appropriate member of staff once goods have been received, as appropriate to the team.
23. The ability to work flexibly, providing cover during annual leave, study ; leave and sickness for vacant posts or other colleagues across the children and families division. Arrange cover with colleagues for own planned absences at own base.
24. Provide a knowledge base for the areas of work described in the job description.
25. Share administrative knowledge in order to support effective team working.
26. Input onto ESR within defined parameters.

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you, Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible