Band 3 Administrator / Co-ordinator - Clinical

A unique opportunity has arisen for an enthusiastic, flexible, and motivated individual to assist in the provision of an efficient administrative service for the Podiatry & Orthotic Departments at University Hospitals Birmingham.

Podiatry provides assessment and treatment of all lower limb related problems with the aim to improve mobility and foot function and ultimately independence, quality of life and the health and wellbeing of our service users.

Orthotists are qualified AHP's who assess and treat physical and functional limitations of people resulting from illness and disabilities, including partial amputation. Orthotists are trained to prescribe, design, fit and monitor orthoses/devices., As first point of contact for patients and relatives, staff and visitors attending the department you will be required to respond professionally, effectively, and appropriately to all enquiries. Whether in person or by telephone, ensuring sensitive and sometimes difficult issues are dealt with in a courteous, sympathetic way to meet a satisfactory conclusion.

The role includes booking patient appointments, new patient, fitting, supply, and review appointments as per clinician's instruction, on the Trust's Patients Administration System, manual and electronic diaries.

Candidates will be required to monitor department email inboxes and ensure they are always dealt with efficiently and effectively. Ensure accurate message taking, using initiative to resolve enquiries where appropriate or forwarding information/requests to appropriate member of the team as required.

This role requires the preparation of outpatient clinics, ensuring published clinics lists and referral letters are available and orthotic devices are placed in the consultation rooms for each clinic.

Stock levels of devices/consumables will need to be maintained at an agreed level by reordering stock as directed by your line manager. Orthotic devices may be posted out directly to the patient.

The post holder should be able to work independently and as part of a wider team to ensure departmental administration priorities are met and maintained.

For the right person this new post offers an exciting opportunity in career development. This post would suit someone with experience of working within an office environment, who has excellent communication skills and is a confident IT user with knowledge of electronic booking and ordering systems.

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.