Band 3 Apprentice Appointments & ERS Administrator

We are looking for an enthusiastic person to join our team as an Apprentice Appointments and ERS Administrator. The Apprentice Appointments and ERS Administrator is the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. They are responsible for the management of patient appointments and will be trained in the use of the hospital booking systems including ERS and Careflow and be prepared to be trained in all future technology. Excellent communication skills are essential., The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate any issues to your Team Leader. You will also be responsible for dealing with the text reminder service and other booking responsibilities.

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a customer service qualification at level 2 or above, then you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 16 years old or over

Have the right to work in the UK (without restrictions)

Have been permanently resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.

Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.