Band 3 Booking Coordinator / Administrator - Pain Management

This is an exciting opportunity for a full time Booking Coordinator/Administrator to join our friendly team at University Hospitals Birmingham. The Pain Management service is provided across our four hospital sites however the successful candidate will be required to work across the Queen Elizabeth Hospital and Solihull Hospital., Dealing with bookings for both inpatient and outpatient appointments.

Dealing with inbound and outbound telephone calls.

Updating spreadsheets and our data tracking system.

Assisting with all administrative duties including updating patient records on the system.

Support colleagues with projects/tasks.

To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of working.

An understanding of waiting lists and RTT (Referral to Treatment) is desirable. Previous experience of working in a similar NHS administrative role would be an advantage.

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.