Band 3 Clinical Services Administrator - North Somerset CAMHS / LD

As one of the administrators in a busy team, you will need to have excellent communication skills and a wide range of administrative skills

The role will involve routine and non-routine tasks, including telephone call handling, communication with a wide range of people, including services users, carers, GPs and other clinical staff; typing patient related correspondence/emails; inputting accurate and up to date patient data on electronic patient system; arranging, attending and taking minutes of meetings, creating and sending client letters on behalf of medics.

There are a wide range of electronic systems used with AWP so an aptitude for processes would an advantage.

We are looking for a highly motivated and enthusiastic Clinical Services Administrator to join our North Somerset CAMHS/LD admin team.

Applicants should be effective communicators, as the role will involve referrals, liaising with nurses, medics, GPs, service users, their families, and advocates. You should have excellent administration and organisational skills, possess a good working knowledge of all Microsoft Office systems, and be willing to undertake training in order to use other software packages, including our electronic patient record system, IAPTUS.

You will be working as part of a busy administrative team within the Service and will need to be able to prioritise and organise your own workload, as well as sharing admin work streams, to ensure effective and efficient support to the clinical teams. The role is varied, and requires the successful candidates to be able to adapt to constant changes in workload, to meet demand and deadlines.

We are able to offer you training opportunities.

If you are someone who is able to work well under pressure, while remaining calm in challenging situations, who has a positive and friendly nature, and an interest in working for mental health services, this could be the job opportunity for you.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.