Band 3 Community Patient Services Administrator

The successful candidates will be based within a clinic and will be part of a multidisciplinary team, working closely with the clinicians and Nurses, supporting the patients experience within our Dental Services. Paediatrics and Special Care are our main patient groups, and this role will be pivotal in supporting the patients experience within our service. We are looking for a caring, responsive and dedicated individual(s) The role involves management of the reception area, greeting patients, management of all patient bookings and preparing clinics. You will be taking patient payments and carrying out other administrative duties required for the smooth running of the clinics. The role will also provide support to clinicians with any patient related admin tasks. You may be required to cover other Dental Clinics within the Birmingham & Black Country localities including Walsall, Dudley and Sandwell.,

• Providing Dental Reception cover for our busy Community Dental Service clinics.
• Greeting Patients and checking demographics
• Managing Patient enquires through email and telephone communication.
• Supporting clinical team with admin related tasks
• Preparing and organising clinical notes for sessions
• Taking Payments of dental charges.
• Booking management to include Bookings, Cancellations, and Rescheduling.
• Data Validation as required
• Waiting list management to support patient pathway.
• Participate in Daily Team huddles and specialty meetings
• Diary Management
• Digital Patient booking systems, Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
  
  We are looking for individuals with a pro-active approach, good organisational and communication skills and a good knowledge of IT software/systems.
  
  BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.