Band 3 - Complaint Administrator, Complaints

Fixed Term/Secondment Post - 3 Months

Are you seeking a change where you can have a positive impact upon patient experience where no two days are the same, then this may be the role for you.

The Complaints team is a team where you will provide an accessible and responsive service, offering on advice, and guidance for patients relatives and members of the public who wish to raise concerns about their care.

In this post, you will provide administrative support to a team that aims to resolve concerns quickly and efficiently and in accordance with the NHS complaints regulations. You will be dealing with highly sensitive situations.

We are seeking to appoint a committed and energetic individual who has the right values to join our team. The individual must be enthusiastic, motivated, have sensitivity and tact, someone who is able to demonstrate excellent communication and interpersonal skills

On a daily basis, you will respond to emails, log complaints, respond to phone calls and be the first point of contact and liaise with key staff to address questions, issues and concerns

Experience of general administration duties and a comprehensive knowledge of Microsoft Office packages are required. Experience and knowledge of using Datix reporting system is desirable.

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.