Band 3 Generic Therapy Assistant | Barking Havering and Redbridge Univ Hospitals NHS Trust

An opportunity has arisen with the Therapy Team at King George Hospital for a split role as a receptionist / rehabilitation assistant. The successful candidate will be the first point of contact for patients attending Physiotherapy or Occupational Therapy appointments at King George Hospital working as part of the Reception Team.

Duties will also include supporting the Therapy clinicians, and may include screening patients, preparing the environment, and patient treatment under instruction from the therapist. You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone.

In addition, you will be expected to have proficient IT skills to be able to use our internal appointment system Careflow, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/ Administrator. You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times.

To provide skilled routine, and some non-routine, clinical and non-clinical support to the rehabilitation team, this includes Physiotherapists and Occupational Therapists.
To accept patients allocated by the qualified therapist and treat according to protocols and guidelines, monitoring patient progression and making minor alterations to patient treatment programs as required
To work independently, with access to direct supervision as required. To maintain close communication with the qualified therapists to facilitate patient care.
To actively participate in departmental indication and in-service training program.
To carry out other duties deemed necessary by the relevant team Lead in discussion with the post holder to ensure adequate provision of service.

Disability Confident
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.

Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.