Band 3 Medical Secretary Support / TCI Coordinator

The Ophthalmology service is looking to recruit a highly motivated, reliable, and focused administrative support worker to join our welcoming team. We are a creative and innovative team working in a high-pressured service, so require someone who is flexible to change and adaptable to the pressures of changing priorities and urgent tasks. A proactive approach, good judgement, initiative and critical thinking skills are crucial to managing this diverse and demanding role., Ensuring patient results are reported, communicating the results to GPs/patients efficiently. Undertaking any actions required based on clinical outcomes i.e. request an outpatient appointment, ensure patients are put on the waiting list, update the open clocks etc. Ensuring 10-day turnaround targets are met when communicating outpatient, diagnostic, elective and general letters to General Practitioners and patients.

Liaising with care professionals from all services in UHB and wider NHS trusts. Having phone conversations with patients, demonstrating an empathic and supportive approach to all queries and requests as well as communicating clear guidance of what the patient should expect regarding next steps. Prioritising tasks and duties to provide an efficient service at all times. Liaising with ophthalmology secretarial team and wider administrative team to support team initiatives and service delivery.

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.