Band 3 Outpatient Booking Coordinator - Cardiology
University Hospitals Birmingham NHS Foundation Trust, Birmingham
Band 3 Outpatient Booking Coordinator - Cardiology
Salary not available. View on company website.
University Hospitals Birmingham NHS Foundation Trust, Birmingham
- Full time
- Temporary
- Onsite working
Posted today, 16 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: b02c6c64e59b4285a2fdc6a104e9edcf
Full Job Description
- To support the triaging of referrals by liaising with key clinical staff.
- To book outpatient appointments as appropriate.
- Manage patient communications both via telephone and through Trust systems to create letters, emails, and text reminders.
- To act as a point of contact for queries from clinical and non-clinical staff.
- Liaise with clinical and non-clinical teams across the Trust and external organisations including via telephone and email.
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
- Communicate changes to clinics and appointments to patients as instructed, often at short notice.
- To manage and monitor all outstanding appointment requests and escalate any issues immediately to the manager.
This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative. You will be required to work to a high standard of accuracy, have excellent organisational skills and be able to demonstrate initiative in planning your own workload. The successful post holder should have a proactive and friendly attitude and be able to demonstrate previous administrative experience. The candidate should have excellent communication skills and be able to meet the main duties of the role as identified in the job description. The successful candidate will have a good standard of English and Maths and will ideally possess medical terminology. The candidate should also be able to demonstrate confidence in using MS Office as well as other IT systems.
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.
This post is full time (37.5 hours) and a fixed term or secondment position for 6 months.