Band 3 Pathway Management Coordinator

The role of a Pathway Management Co-ordinator is to proactively monitor and track patient pathways to ensure the patient journeys are accurate and in line with national and local defined targets. This includes identifying and addressing potential breaches and escalating to the relevant teams working alongside all clinical delivery groups and Service managers. Monitoring and tracking of patient pathways against operational targets including RTT, Inpatients, cancelled operations, emergency department attendances, referral handling, advice & response and diagnostics. As an extension of pathway management co-ordinators are also required to contact patient cohorts to ensure accurate recording of information and waiting list status., The Operational Performance Team is responsible for tracking and monitoring of organisational and nationally mandated performance targets to support service delivery. In addition to maintaining this accountability the team hold several centralised functions to support operational teams and delivery including:

-Validation, escalation and review of the patient pathways specifically for RTT via the PTL

-Validation, escalation and review of patient pathways against operational standards and processes

-Pathway validation and review of waiting lists via. direct patient contact

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.