Band 3 Support Administrator (Clinical Groups)

An exciting opportunity has arisen to help provide a high level, competent, comprehensive administrative support to a Clinical Group within the Dental Services at Birmingham Dental Hospital. We are looking for a post-holder who can work collaboratively with other medical secretarial colleagues to ensure clinical correspondence is produced and distributed within acceptable timescales while maintaining patient confidentiality.

The post-holder will work as part of the administrative team to meet overall service priorities and targets. This will require close liaison with clinical and support staff across the Division, other clinical leadership teams, patient services, and service users and prioritise workload independently; identifying urgency; highlighting problems and taking appropriate action to prevent or solve problems where necessary.

You will be asked to provide cross-cover within the Clinical Group administration teams at times of short staffing levels to ensure the smooth delivery of services within the Division.,

• The typing of NHS clinical letters where required and transcribing letters from audio recordings.


• Daily use of outsourcing application for all non-urgent NHS clinical letters.


• Working closely with the Personal Assistant/Team Leader(s) to prioritise workload and highlight any urgent requests to ensure deadlines and key performance indicators are achieved.


• Undertake general office duties, which will include: answering the telephone, taking messages ensuring comprehensive information is captured as appropriate, photocopying, filing, faxing and associated duties in an efficient and timely manner.


• Provide support for written and telephone enquiries on behalf of the Clinical Group.


• To provide a customer-focused service and be able to communicate effectively and appropriately with patients and staff at all levels.


• Stationery stock orders.


• To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
  
  Are you a dynamic, enthusiastic individual who is passionate about delivering top class administration services? Are you looking for an exciting new challenge and want to take the next step in your career?
  
  BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.


If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.