Band 3 Telecommunications Officer

Are you looking for a new challenge?

An exciting opportunity has arisen for a committed telecommunication officer to join the Telecommunication team at the Heartlands Hospital, Birmingham,.

We are a friendly team who provide a 24/7 telephony service and are often the first point of contact for both patients and staff. You will be part of a team who provide a comprehensive and efficient service giving our service users the best possible experience. We are a busy department dealing with an average of 5000 calls per day.

We are looking for hardworking, dynamic individuals who are flexible, caring and able to work in a high pressure environment

The position is full time. Primarily looking for availability for evenings & nights.

1x 37.5hrs per week, The main duties of the role include the following:

Answering external incoming telephone calls and connecting them to appropriate extensions using the computerised equipment provided.

Answering internal incoming calls from health care professionals and ensure that these are re-routed appropriately, and any information required is provided.

Applicants must have the ability to deal with stressful, emotional situations and remain calm, empathetic, and confident to the caller.

Good interpersonal skill and a willingness to undertake training are essential, as is a clear understanding of confidentiality.

Call centre/Switchboard experience is essential; please clearly demonstrate this in your supporting information.

Familiar with use of MS teams, Excel, Outlook & Word

Maintenance and updating of all departmental procedures including switchboard directories & databases."

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.