Band 4 Clinical Governance Co-Ordinator

An exciting opportunity has come up in the Children's and Families Clinical Governance Team! The Clinical Governance Co Ordinator will support the Divisional Clinical Governance Team through the provision of tasks relating to Clinical Governance and Assurance along with administrative and a range of clerical tasks required to facilitate the improvement of clinical services across the Children and Families Division. This will include dealing with time sensitive requests from internal and external departments requiring organisation and communication skills. The postholder will be based and work on site from Moseley Hall Hospital., 1. To be the first point of contact for the Divisional Clinical Governance Team dealing with routine and non-routine enquiries, communicating relevant information to the most appropriate person in the Team. Answering telephone calls, taking messages and passing on to the relevant person and signposting.
2. Diary management, making and changing appointments for the Clinical Governance and Assurance Manager.
3. Ensure an effective and efficient communication network with those staff who report to the Senior Management Team.
4. Develop and build good working relationships with internal and external organisations.
5. Communicate efficiently and effectively with staff and service users, including those from other agencies, providing or receiving complex and/or sensitive information, where tact, re-assurance, agreement and co-operation is necessary.
Deal appropriately with all queries relating to services on behalf of specific managers within the Senior Management Team.
6. Ensure effective professional working relationships with all other agencies, professionals, colleagues and the public who contact the department.

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you., Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible