Band 4- Coordinator - Islington Urgent Response

The Band 4 Coordinator is an admin role who will play a vital role in supporting the Urgent Response Business Manager by providing comprehensive administrative assistance to ensure efficient support for the Islington Urgent Community Response Team (IUCRT). This role involves working autonomously, with responsibility for various administrative tasks, including supporting clinicians and the triage team within Islington UCR. The coordinator will also collaborate closely with community health professionals to facilitate patient care.

The role involves working with the Islington Rapid Response and Virtual Ward teams to support hospital discharges and prevent hospital admissions. The position requires flexibility to travel to multiple locations within Islington as part of this dynamic and integrated team.

As part of this role, the post holder will be responsible for managing referrals through EPR systems such as Careflow and RiO, particularly to cover staff absences. The individual will also be expected to work during the service's operating hours, which run seven days a week from 8:00 AM to 10:00 PM, depending on the team's needs.

Main duties of the job

Answer telephone calls and respond to queries from patients, relatives, carers, and clinicians.

Ensure accurate and timely recording of data and patient information.

Add referrals accepted by the Nurse in Charge (NIC) to the Electronic Patient Record (EPR) system.

Manage and monitor email inboxes, responding and actioning requests as needed.

Ensure discharge letters are completed by clinicians and that patient outcomes are updated.

Post holder will carry out triaging of calls and liaise with clinical service teams within the team to ensure that patients are given appropriate information and followed up

Post holder will be competent in the use of the computer software RIO, including the cancellation and booking/rebooking of patients

To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services. This role may involve dealing with upset or aggressive people on the telephone

To administer the processes for establishing efficient clinics; booking interpreters and transport for patients who require them, ringing to confirm attendances with patients, organising appointment letter print runs and sending out letters, processing outcome and discharge forms, cancelling and rescheduling clinics

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.