Band 4 Endoscopy Waiting list Coordinator

Waiting list management - active, planned and surveillance Data quality Clinical Governance Human resources Finance WAITING LIST MANAGEMENT The post holder will be responsible for managing the three endoscopy waiting lists; active, planned and surveillance. This will be done by booking procedures and removing patients from the list if appropriate The post holder will be responsible for communicating with patients and their relatives to book their appointments and admission details both verbally and in writing Arrange transport (in line with trust procedure) and translation services where necessary To inform the Service Manager / General Manager of areas where performance is sub- optimal and make suggestions as to remedial action plans DATA QUALITY The post holder will be responsible for data quality and activity recording Active participation in decisions about local configuration of the patient management system and systems for recording of endoscopy data including co-ordination of the
change processes within the department as required Review, agree and sign off the change process plans that affect their area of expertise CLINICAL GOVERNANCE To actively contribute to the incident investigation and reporting process and the complaints process Ensure the application of the Data Protection Act and Freedom of Information Act by training of staff and clear guidance Ensure the Health and Safety of all staff by appropriate risk assessment and training Audit existing access processes and policies and amend as required, in consultation with other key stakeholders to ensure on-going compliance and accurate data quality. To actively contribute to the incident investigation and reporting process and the complaints process Ensure the application of the Data Protection Act and Freedom of Information Act by training of staff and clear guidance Audit existing access processes and policies and amend as required, in consultation with other key stakeholders to ensure on-going compliance and
accurate data quality . PROFESSIONAL AND PERSONAL DEVELOPMENT Attend mandatory training required for administrative staff as outlined in the Trust Mandatory Training Framework and any training where updating of skills/knowledge is required. Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology/electronic systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes maximised. Participate in yearly staff appraisal, identifying professional development objectives and learning requirements.