Band 4 Facilities Team Leader (Portering & Switchboard)

Please note, this is an internal vacancy and only employees of Birmingham Community Health NHS Foundation Trust (BCHC), Trust Bank and agency staff engaged with BCHC are eligible to apply at this time., The successful candidate will lead the switchboard team, and support the portering team and reception team, produce rota's for all areas of responsibility . Work with ESR and Health roster systems.

You will be responsible to allocate and approve annual leave , complete sickness absence reviews, and annual appraisals.

You will have a flexible outlook , you may on occasions be expected to work unsociable hours, including nights, weekends and public holidays when required, this could be at short notice.

New and innovative Idea's different ways of working to achieve development of new processes.

We are looking for a highly motivated and experienced team leader to lead our well-established team of operators within the centralized switchboard service based at Moseley Hall Hospital, and the Portering Service across Moseley and West Heath Hospital.

The department provides a communication service to patients, customers, general public and staff, 24 hours per day, 365 days a year.

Knowledge and experience of managing a busy switchboard environment is essential. You are to deal with calls in a tactful, diplomatic and courteous manner at all times, demonstrating good interpersonal skills, even when working under pressure.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.