Band 4 Information Governance Support Officer

This role is ideal for someone looking to begin or develop their career in Information Governance. You will have a variety of work tasks including managing internal and external IG queries, IG incidents, Freedom of Information and Data Subject Access requests, carrying out administrative tasks to support delivery of the information governance work plan, providing administrative support for the Data Security and Protection Toolkit and arranging and supporting internal meetings.
Training is available for Freedom of Information requests, Data Subject Access requests, management of information governance incidents and other specific information governance related tasks if you are new to Information Governance.
In line with our agile working policy there is also an opportunity for partial working from home to be considered providing business needs are met.
We are a dynamic and diverse, close knit and growing team of dedicated professionals, looking for the right person to complement and enhance our Information Governance support to the Trust., Ideally the successful candidate will have worked in a similar administration or governance role previously, have excellent organisational skills and able to work independently and take responsibility for their own workload. They will have great attention to detail and a knowledge and interest in Data Protection legislation.
On a day to day basis you will be responsible for administration support within Information Governance., On a day to day basis you will be responsible for administration support with a focus on several key areas including:
Provision of first line of contact to the IG team, providing basic advice and signposting to IG colleagues from more complex matters
Processing of IG incidents and communicating with staff throughout the Trust to ensure appropriate resolution.
Receipt and processing of Freedom of Information requests
Receipt and processing of Data Subject Access Requests
Administration and project support to the IG Team.
Uploading of documents to Intranet site/content management
Direct project support to improvement and transformation projects as required.
Organisation of meetings, production of Agendas and Minutes and distribution of papers
Operational document and records management activities within standard operating procedures.
All advice and support will be provided in accordance with Information Governance policies, operating procedures and best practice across the Trust.

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you., Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible