Band 4 Medical Secretary, Renal Medicine

An exciting and challenging opportunity has arisen for a Band 4 Medical Secretary to join our friendly Renal Medicine Secretarial and Admin Team based at BHH. The successful post holder will work as part of a team delivering comprehensive patient administration for our specialty services. This will incorporate support for Consultants in the delivery of their workload as well as a liaison for the services they provide including out-patient clinics, procedures, imaging, and waiting list management to support RTT flow. As part of this role the postholder will be responsible for the support and supervision of Band 3 Medical Secretaries., As the first point of contact for people engaging with the clinical service and working in conjunction with colleagues, patients, service users and internal and external stakeholders. This will require excellent communication skills, and comprehensive support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service. The role demands excellent prioritisation skills, problem-solving abilities and a collaborative approach. You will need to be resilient, flexible to changing daily priorities and remain calm under pressure. In return you will receive an excellent support network, training opportunities and a real chance to excel within a highly motivated team. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times., To provide a complete confidential general and medical secretarial service for the Consultant(s) and their medical team. To be responsible for the organisation of meetings, preparation of agendas and taking of minutes. All work to be carried out on own initiative, without direct supervision and to tight deadlines, in order to achieve Trust standard and targets

• To provide a point of contact for GPs and other Health Care Professionals and also patients/relatives/carers, who are often highly emotional and high distressed ensuring that any language or other communication barriers are overcome
• To understand the patient pathway and provide information and reassurance in a professional manner. Deal with queries and instigate appropriate action, as appropriate to the complex and sensitive nature of the information involved
• Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence. Daily use of hospital intranet to provide information for Consultants, GPs and patients on forthcoming appointments, admissions and results of investigations
• To provide day to day supervision to secretaries/clerical officers, allocating and monitoring work on a daily basis. Provide and be responsible for the training of the team
  
  We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.