Band 4 Medical Secretary / Supervisor - Urology

The ideal candidate will provide a complete confidential general secretarial service for the department/team. They will provide and receive complex information daily and will need to exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature. Touch typing from audio/copy from a range of documentation. You will be the point of contact to service users, ensuring that any language or other communication barriers are overcome. Deal with queries and instigate appropriate action dealing with complex and sensitive nature of the information involved. You will also be expected to provide day to day supervision/training to secretaries/clerical officers, allocating and monitoring work. You will be required to sort, distribute and prioritise incoming mail, using judgement and experience to take urgent action and which may be passed directly to other areas for action and information.Main duties of the job

• Deal with queries and instigate appropriate action, as appropriate to the complex and sensitive nature of the information involved
• Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence
• To provide day to day supervision to secretaries/clerical officers, allocating and monitoring work on a daily basis
• Provide and be responsible for the training of Secretary trainees
• To develop and maintain an efficient individual filing system
• To assist with the collection and provision of statistical data as required by the team and other health professionals
• To handle cheques/donations and be responsible for forwarding to the appropriate Trust Fund
• To sort, distribute and prioritise incoming mail, using judgement and experience to take urgent action and which may be passed directly to other areas for action and information
• To carry out any other secretarial duties including faxing, photocopying, emailing, ordering stationery, maintaining and arranging repair of office equipment where necessary
  
  We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.