Band 4 Operational Support Administrator - Surgical Services

We are looking for a full time Band 4 Operational Support Administrators to join our Operations Team at Good Hope Hospital., To provide a comprehensive and full ranging administration/co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.

• To work closely with the Operations Manager to support patient flow across Wards and Assessment Units in order to support the Accident & Emergency department (A&E).
• To work closely with the Operations Manager to support elective capacity to deliver on the KPIs for RTT and Cancer pathways.
• Receiving and dealing with telephone enquiries as appropriate and being sympathetic and sensitive to the requirements of staff and service users when communicating.
• Input and look up patient data on Trust IT systems in accordance with Trust policy.
• To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome.
• Create databases to collect and monitor information to assist with the collection and provision of statistical data as required. This should include the ability to extract, manipulate, analyse complex data sets and communicate them in an easy to understand manner.
• Attend team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
• Arrange meetings as necessary and be able to take minutes if and when required.
  
  We are looking for enthusiastic, organised, and flexible individual with a 'can-do' attitude and a passion to learn, grow and develop in Operational Management.
It is essential that applicants should fulfil the following criteria: - Possess good communication skills - Able to work with and without supervision - Work accurately and methodically - Able to prioritise heavy and changing work schedules - Work under pressure - Meet important deadlines - Be proactive, reassuring and understanding using empathy when dealing with patients and their families

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.