Band 4 Operational Support Assistant - Cardiology

QEHB has an opening for an Operational Support Assistant in one of the largest tertiary centres in the UK. The successful candidate will have the opportunity to grapple with the daily operations of the Cardiology departments, branching into exciting sub-speciality complexities. Recovery from a post-pandemic world is a key target for these departments and there will be focus on recovering performance. There will not be a dull day in this busy and varied role. With the countless development opportunities and learning experiences available in this role, the successful candidate will gain exposure to medical operations., The Operations Support Administrator (OSA) is responsible for managing and prioritising a highly detailed and complex workload. Attention to detail is key and the OSA will have the ability to work well under pressure. A good understanding of performance waiting time standards; 18-weeks referral-to-treatment, within care pathways will be of advantage. The OSA will have a flexible approach to their work and have the skills to respond to departmental issues and unforeseen challenges in a timely manner to ensure the smooth running of the speciality. The OSA is responsible for the line management of the Cardiology Booking Team. The role will be based at Queen Elizabeth Hospital The main responsibilities of the role include:

• To provide and receive complex information on a daily basis. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature
• To provide line management to the Cardiology Booking Team on a daily basis.
• To undertake validation of data and provide assurance
• To provide a point of contact for stakeholders and service users, who may be highly emotional and highly distressed ensuring that any language or other communication barriers are overcome
• To draft correspondence as appropriate in a sympathetic but easily understandable manner
• To understand the patient pathway including RTT, capacity and demand planning as required. Deal with queries and action as appropriate to achieve Trust targets
  
  We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.