Band 4 Patient Navigator

An exciting opportunity has arisen to work in the Colposcopy department at Barnet & Chase Farm Hospital as a Clinical Pathway Navigator. This is a fixed term/secondment position for one year to cover maternity leave and will be based at Barnet, but there could also be some cross site working at Chase Farm.,

• General administrative duties for the department
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
• Respond to requests from clinicians to type up urgent letters when required.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Provide patient navigation services for satellite and off site locations.
• Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
• Provide reasonable cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
• Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
  
  Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interacting withstaff at all levels
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems
  
  Embarking on a professional journey with the Royal Free London NHS Foundation Trust promises an enriching career experience.
As a pioneering institution at the forefront of healthcare excellence, we offer a dynamic environment characterised by innovation, collaboration, and a deep commitment to patient wellbeing. You will become part of a team dedicated to pushing boundaries, embracing cutting-edge technology, and continuously enhancing the delivery of world-class healthcare services. With a focus on professional development, work-life balance, and a culture of inclusivity, the trust provides a platform for you to thrive and contribute meaningfully to the advancement of healthcare.