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Band 5 Clinical Pathway Manager Colposcopy

Barnet and Chase Farm Hospitals

Band 5 Clinical Pathway Manager Colposcopy

Salary Not Specified

Barnet and Chase Farm Hospitals, Hadley, Barnet

Full time
Permanent
Onsite working

Posted 2 days ago, 30 Jun | Get your application in today.

Closing date: Closing date not specified

job Ref: 5d3409b058d44c11acca14ccc51a44dc

Barnet and Chase Farm Hospitals

Full Job Description

Supervise the day to day work of the administrative team.

Ensure that patient navigators and other members of the administrative team adhere to Trust policies and standard operating procedures at all times, highlighting to senior management any situations where this is not achievable.

Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team where appropriate.

Ensure ESR information including annual leave, sickness absence and any changes in employment contracts for the administrative team are maintained in conjunction with HR and payroll.

Ensure an equitable allocation and distribution of workload across all teams, with staff working flexibly to accommodate the needs of the patients and the clinicians they are supporting.

Manage the recruitment process for the appointment of new staff with support from the assistant operations manager.

Coordinate and engage in the induction of new team members across the Trust, sharing knowledge and expertise of administrative processes and functions.

Monitor individual and team performance regularly, holding 1:1 meetings, appraisals (SDRs) according to Trust Policy and team meetings.

With the support of the relevant manager, be responsible for conducting any investigation with regards to performance and conduct issues in line with Trust guidelines.

Review probationary periods in line with the policy.

Ensure the team is compliant with mandatory and statutory training (MaST) in line with Trust requirements for administrative staff, and appropriately trained and competent in standard operating procedures relating to their role including all relevant electronic systems.

Ensure bank/agency staff time sheets are submitted and actioned in a timely way if required and manage the use of bank/agency staff in a cost effective way.

Offering support and guidance to team members and where necessary make recommendations to professional services e.g. OH; counselling services etc.

To order and maintain agreed levels of stationery/non-stock items in the department and authorise orders where appropriate working within allocated budget limits.

Report and coordinate any maintenance work needed within the department.

Provide new doctors with instruction for the use of digital dictation and an overview of the administrative support available to them.

Provide reasonable cross-cover for other administration managers and staff members within the team to ensure a consistent and effective service is maintained at all times.

Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.

Set expectations regarding levels of World Class Care customer services and ensure all staff understand these and maintain them.

Provide guidance and operate as the repository of expertise for the specialty areas and patient pathways covered.

Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.

This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.

Understand the standard operating procedures for navigator functions and ensure that team members work to the standard.

Cascade and/or escalate details of any delays or bottlenecks identified by patient navigators and administrators within the booking process which will affect the patient journey and/or delivery of clinical services.

Ensure all written or verbal enquiries from patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries are received and responded to in a courteous and diplomatic manner and managed efficiently by the administrative team.

Ensure patients are communicated with effectively and in a timely fashion in relation to their appointments via email, phone or letter.

Ensure patient records (manual and electronic) are updated in a timely manner; ensuring that information entered onto the system is in line with the Trust data quality standards.

Ensure patients' appointments are booked or changed in line with the Trust access policy, highlighting issues and taking corrective action where necessary.

Where necessary liaise with the overseas patient officer regarding individual cases.

Monitor performance of the team in relation to achieving identified key performance indicators, national waiting list targets, and compliance with standard operating procedures and Trust access policies.

Ensure effective audit trails are in place to evaluate care pathways and models of practice.

Produce reports (routine and ad-hoc) as requested by the management team.

Agree measures with clinicians to monitor outcomes from clinics and or specified services (e.g. the number of attendances, source of referral, DNA rate etc.) and produce monthly performance reports.

Ensure that patient feedback is captured and cascaded to relevant staff groups.

Complete MaST requirements for administrative staff as outlined in the Trust Mandatory Training Framework.

Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology/electronic systems or standard operating procedures are introduced, to ensure that competencies are maintained and efficiencies of the administrative processes are maximised.

Arrange appropriate training and self-development where updating of skills / knowledge is required.

To work in close collaboration with the Infection Control Team.

To ensure that monitoring of clinical practice is undertaken at the agreed frequency.

To ensure that the ward environments are cleaned and maintained to the highest standards; ensuring that shortfalls are rectified, or escalate as necessary.

To ensure that all relevant monitoring data and issues are provided to the Directorate's Governance structures.

To ensure that all staff members are released to attend infection control-related educational sessions and staff with specialist roles, e.g. link practitioners, are released to undertake their duties., Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Demonstrable ability to meet the Trust Values, Diploma l e v e l qualification o r e q u i v a l e n t experience.

English and Math at GCSE level or equivalent

Customer Services attendance certificate

Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet.

C o u r s e s / further study attended to demonstrate evidence of personal development.

RSA 2 or RSA 3 word processing/typing or equivalent experience.

Knowledge of medical terminology

Courses / further study attended to demonstrate evidence of personal development.

Knowledge of Cerner

Covid-19 Vaccination