Band 5 Clinical Pathway Manager for Neurology

The Neurology is looking for a motivated individual to lead a team of patient navigators, covering the maternity leave for one of our pathway managers and and be responsible for the smooth running of the patient journey from referral to discharge from Trust care by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs, The Neurology service is looking for a dynamic and resilient clinical pathway manager to join our team. This is a pivotal role within the team and will be supported by the Service Manager. You would be responsible for maintaining service delivery and improvement within the department.

• Be able to support, lead, and manage staff
• Be proactive, enthusiastic, and resilient
• Be able to lead in improving processes
• Be able to build collaborative working relationships with clinicians
A primary focus will be RTT managing an allocated workload as well as managing the administrative team. The successful candidate will be based at our Hampstead site with occasional travel . The successful candidate will be expected to act with autonomy for the day to day management and supervision of the administration staff to ensure an excellent level of customer service. They will be required to demonstrate the Trust values, the responsibilities of the job description and person specification and in particular have experience of line managing staff, working with various staff groups and excellent communication & organisational skills.,
• Educated to degree level or equivalent experience.
• Customer Services attendance certificate
• Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet.
• Courses / further study attended to demonstrate evidence of personal development
Desirable
• RSA 2 or RSA 3 word processing / typing or equivalent experience.
• Knowledge of medical terminology.
• Courses / further study attended to demonstrate evidence of personal development.
• Knowledge of Cerner
Experience Essential
• Previous experience of working with the public and / or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non -routine and complex problems
• Experience of managing staff
• Previous administrative and organisational experience
Desirable
• Experience of drawing up staff rosters
• Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
Skills and aptitudes Essential
• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to use databases
Desirable
• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to learn and assimilate information quickly
Personal qualities and attributes Essential
• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
Others Essential
• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
• Reliability - good time keeping
• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative
Desirable
• Ability to work flexibly to accommodate peaks and troughs of activity
• Ability to work without direct supervision
  
  The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.