Band 5 Commissioning Officer (Primary Care)

We areseeking to recruit someone to join our dynamic and friendly team responsiblefor supporting the 7 Integrated Care Boards across the South West withcommissioning and contract management of Community Pharmacy services. You will bepart of the South West Collaborative Commissioning Hub and the purpose of thisrole is to support with the management of projects alongside providingwider support to the Community Pharmacy contracting team. You will need to bewilling and able to learn quickly in this fast paced role., The role willprincipally be to support the Community Pharmacy contracting team and willinvolve a variety of tasks including :

• Help support inprojects such as the Community Pharmacy Assurance Framework (CPAF)
• Logging and analysingCore and Supplementary applications received.
• Logging and analysingUnplanned Closures received.
• Producing analysis inthe form of reports
• Responding tocontractor queries on a vast range of subjects
• Help support with themanagement of Clinical waste.
• Updating andmaintaining the Pharmaceutical Lists following changes.
• Supportingmeetings
• Creation of PurchaseOrders / coding of invoices.
• Supporting themanagement of generic inboxes - responding to Community Pharmacy contractorqueries, We offer flexible working from your first day of employment and we also have an agile approach to home / office-based working. Elements of the role may require you to travel to locations across the South West, to attend in-person meetings and meet the needs of the service. Please consider this before applying.
Note for existing NHS Employees applying for Fixed Term vacancies at NHS Somerset If you are an existing NHS Employee and are applying for a Fixed Term role with NHS Somerset, the role will be offered on a secondment basis only. You should gain agreement from your current employer before applying to allow you to be released on secondment. Please ensure the reference section confirms your current HR Department details. Thank you for your interest., This post is designed to support commissioning activities for pharmacyand optometry as part of the NHS South West Collaborative Commissioning Hubteam, including providing administrative and project support. The purpose of this role is to ensure that appropriate systems andprocesses are in place to support the management, commissioning, anddevelopment of primary care contracts. The purpose of this role is to ensure that appropriatesystems and processes are in place to support the management, commissioning,and development of primary care contracts. The post holder will :
• Provide high quality project and administrative support,using knowledge and understanding of primary care procedures, protocols andfunctions.
• Provide project support with the use of excel and otherMicrosoft functions.
• Maintain and keep up to date team dashboards and projectplans
• Clinical waste contracts
• Ensuring that the Integrated Care Boards Primary Careregulatory responsibilities are met.
• Undertake reporting and analysis of information to supportthe management of contracts and delivery of transformation programmes.
• Co-ordination and support of contractor visits
• Maintenance of Primary Care Contracts and Service LevelAgreements, in accordance with Standard Operating Procedures.
• Investigation of complaints.
• Collation of information in response to Freedom ofInformation requests
• Develop and maintaining excellent communication withPrimary Care Contractors.
The NHS South West Collaborative Commissioning Hub Team isresponsible for supporting the 7 Integrated Care Boards (ICBs) across the SouthWest with commissioning and contract management of :
• Primary and Secondary Care Dental Services
• Community Pharmacy
• Dispensing Practices
• Community Opticians
This includes engaging with key local system stakeholders,to ensure commissioned services are responsive to evidenced local need and areinline with national commissioning guides. The team also provides expert advice and support to ICBswith regard to Delegated Commissioning of Primary Care Services. Alongside this work, the team are responsible for supporting the 7 ICBswith regard to transformation of the primary care services listed above. KEY RESPONSIBILTIES OF THE ROLE : The post holder is a key member of the team whoseoverarching goal is to enable, promote and support the effective use of data,information, knowledge and technology to improve, inform and support aportfolio of projects, services, and initiatives. ProjectManagement Undertake information / project analysis. Participate in relevant internal and external workinggroups / projects to provide information / analyst advice and support and tomaintain data collection systems for its effective use by the team. Analyse and report on data and monitor the processing ofdata and information. Provides information to project lead on project andstatistical information matters. Financialand Physical Resources
• Support and inform the requirement and targeting ofresources, monitoring spend, implementing and evaluating jobs and delivery offinancial recovery / savings plans by providing high quality information andanalysis.
• Contribute to the financial delivery of the agreedportfolio ensuring it is delivered on time.
• Maintain systems and processes effectively to ensure timelyprimary care contract payments.
Policyand Service Development :
• Propose changes to own project, service, and initiativework, informing policy and making recommendations for more effective delivery.
• Contribute to the review and development of existingproject information management systems and contribute to the development of anintegrated approach to project management.
Freedomto Act
• To use your own initiative and act independently regardingmanagement of diaries, travel arrangements, and make appropriate decisionstaking financial and logistical considerations into account.
• To take forward specific project issues and actions.
• To assess and evaluate priorities to meet changes in demand.
To work unsupervised and without direction on occasion,whilst recognising the need to refer to others for support / guidance whenrequired. WorkingConditions / Effort
• Extensive VDU use.
• Will have periods of intense concentration, particularlywhen transcribing minutes. Must be able to manage frequent interruptions.
Occasionally required to have difficult conversations with peers inexternal organisations Person Specification Personal Statement / Motivation for Applying Essential
• Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
  
  Skills forcommunication on complex information and administrative matters, requiringdeveloped interpersonal and oral / written communication skills.
• Ability to pulltogether comprehensive draft reports, data and letters.
• Negotiating, networkingand persuasive skills.
• Excellent timemanagement skills with the ability to re-prioritise.
• Project managementskills.
• Skills for manipulatinginformation.
• Advanced keyboardskills, use of a range of software.
• Ability to work withoutsupervision. Able to work on own initiative, organising and prioritising ownand others workloads to changing and often tight deadlines., Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral / written communication skills.
• Ability to pull together comprehensive draft reports, data and letters.
• Negotiating, networking and persuasive skills.
• Excellent time management skills with the ability to re-prioritise.
• Project management skills.
• Skills for manipulating information.
• Advanced keyboard skills, use of a range of software.
• Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
• Knowledge of administrative procedures, project management or information analysis.
• Knowledge of project principles.
• Commitment to continuing professional development.
Desirable
• Knowledge of Primary Care Commissioning / Contracting.
• Previously worked in similar position within the public sector., Educated to Degree level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Communication Essential
• Ability to communicate effectively and build good relationships with a wide range of stakeholders face to face, by telephone and email.
• Capable of constructing and delivering clear information / instructions to staff and service users, requiring developed interpersonal, verbal and written communication skills.
• Negotiation and diplomacy skills to arrange meetings across organisation with those at a high level.
Desirable
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Ability to develop good working relationships with other administrators working in other organisations to develop an effective communication network.
  
  NHS Somerset Integrated Care Board (ICB), known as NHS Somerset is the statutory NHS organisation responsible for implementing a health and care strategy developed by the Integrated Care Partnership.
NHS Somerset consists of approx. 360 staff, across 8 directorates, with multiple teams within each directorate. We encourage applications from people of all backgrounds and welcome applications from underrepresented groups. When recruiting, we are committed to equality of opportunity for all. We believe that the best organisations are those that reflect the communities they serve.