Band 5 Deputy Group Car Parking Manager

The Royal Free London NHS Foundation Trust are recruiting a Deputy Group Car Parking Manager to work as part of the parking team for the Royal Free Group.

The parking team manage the car parks and all queries regarding parking on our sites from staff, visitors, contractors and the public. This includes the management of long- and short-term permits, parking payments, PCN appeals and complaints. We aim to provide timely responses and excellent customer service at all times, facilitating access to our sites for staff and service users.

The post holder will support the Group Car Parking Manager with the delivery of a high-quality car parking service across all sites including the Royal Free, Barnet, and Chase Farm Hospitals. They will be expected to visit all sites under the control of the parking service and provide management oversight for the Parking Team, checking their work is being carried out to a high standard and supporting with any issues or development needs., As the key point of contact for the parking team, your role will be to oversee the administration of the service, monitoring responses, assisting the team in times of peak workload and dealing with escalation of more complex queries. You will also be required to travel across the sites, monitoring the safety and services provided by our team and contract partners and resolving issues as they arise.

You will deal with queries and process permit requests, parking exemptions and penalty charge notices; following processes to ensure appropriate and fair decision-making regarding parking access and charges. You will also carry out regular compliance checks to ensure the service is being provided appropriately and deal with any issues of non-conformance or payment issues.

You will need to be customer service focussed, communicating in a polite and friendly manner, and demonstrating tact and diplomacy when discussing the needs of the service user. You will interact with stakeholders using various forms of communication including face-to-face attendance at site inductions and drop-in sessions.

You will be working in a fast-paced service and will need to be able to prioritise tasks and manage the workload of yourself and your team accordingly.

We are seeking a team player with a passion for customer service, an eye for detail and who will uphold our values for the provision of a fair, equitable and transparent service. Strong written and verbal communication skills are essential.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top.