Band 5 Duty Facilities Officer

The postholder will be expected to identify and where possible exceed local and national priorities to ensure the highest quality of patient experience. This will be achieved by working in close partnership with internal and external stakeholders. The postholder will provide a comprehensive, inclusive, and professional management service, creating a pro-team culture within the department.

The Duty Facilities Officer will be responsible to the Senior Duty Facilities Officer for the oversight and performance of the contracted Soft FM operations at Barnet Hospital. The post-holder will ensure that all contractors are providing appropriately trained personnel, a responsive service in accordance with their KPIs, and delivering an environment that is safe and secure, so the highest standard of clinical care contributes to a positive patient experience.

The postholder will participate in operational meetings, conduct environmental assessments, cleaning audits and support the Estates and Facilities team.

To take appropriate actions to ensure maximum scores are attained in the Patient-Led Assessments of the Care Environment (PLACE) audits, Care Quality Commission (CQC) audits, and National Standards of Cleanliness (NSHC) process.

They will also monitor and support the day-to-day work of the reception team, agreeing appropriate action plans to continually drive improvements in the quality of services received by patients, staff and visitors.

Main duties of the job

Core requirements:

-Site logistics support

-Covering all cleaning audits & responsible for providing data when required

-Data progression system assistant (ID/CCTV/Access control)

-Meeting room bookings & lead for site bookings (Events)

-Overseeing uniform orders