Band 5 Mobile Device Engineer | Barking Havering and Redbridge Univ Hospitals NHS Trust

An exciting opportunity within the ICT Directorate for a Desktop Engineer on a fixed term basis is now available.

The post is located in Queens Hospital, Romford. The post holder will achieve this by providing face to face and remote 2nd line level technical support for all ICT incidents and requests to the ICT Service Desk.

The level of support provided to the ICT user base will ensure that maximum uptime of localised ICT systems is maintained, which will enable Barking, Havering and Redbridge staff to make the best use of ICT systems during their daily work.

The post holder will primarily provide support to users, consistently delivering a "client-focused" service which promotes excellent customer service and effective working relationships. Full training will be provided for this role as we continue our digital transformation with a new network upgrade and electronic patient record implementation

This technical position will be responsible for the provision of 2nd line support to the Trust's ICT Service Desk. The post holder will be expected to analyse incidents escalated from the service desk team and provide an appropriate response to resolve the issue. In addition, the post holder will be expected to proactively analyse incident data to identify possible trends and bring these to the attention of relevant IT Leads within Service Delivery and Infrastructure.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.

Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.