Band 5 Neurosciences Bed & Operational Flow Coordinator

Applications are welcomed to join the Neurosciences Department at Queen's Hospital as a dedicated and motivated Bed & Operational Flow Coordinator.

Did you know that our Tertiary Neuroscience Centre provides Neurosurgical intervention for all patients across Essex whilst our Stroke Service supports residents from as far as Hertfordshire? We experience all parts of a patient journey whether they be admitted via a planned waiting list or via our Emergency Department. If you want to increase your operational management skills or learn a new specialty, this is the ideal job for you.

You will be working in a fast-paced, demanding department so enthusiasm and motivation to support and facilitate a large number of new patient admissions and discharges each day is a must.

This role feeds into senior bed allocation management to ensure that our stroke, neurological and neurosurgical patients are treated in the right place, at the right time, by the right people without impacting on waiting list times or delaying patient journeys.

We are looking for a confident team member who can use their own initiative and engage with clinical teams to ensure our patients access inpatient services and do not stay in hospital for longer than necessary. You will be required to report your capacity vs demand each day and represent the senior management team at local bed management meetings so being organised is vital to successful delivery of this role.

Main duties of the job

The post holder will work as part of the Neurosciences Department in delivering best utilisation of the bed state through gathering current information and escalation of issues, as required, both to the discharge coordinators and senior team members as required.

The senior team members and discharge coordinators will liaise with external and internal providers to ensure that efficiency within the discharge process is as robust as possible and patients are cared for in the best place possible to enhance both patient care and experience.

A fundamental aspect of this role is the liaison between the Silver Command structure and the Department un relation to the capacity and best utilisation of resources.

We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.

Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.