Band 5 PA to Group Chief Pharmacist / Pharmacy Office Manager

The Pharmacy Services of the Royal Free London are seeking to appoint a Personal Assistant to the Group Chief Pharmacist from January 2025, based at the Royal Free Hospital site Hampstead, North London.
The successful candidate will be an experienced PA who can provide a comprehensive secretarial and administrative service to the Group Chief Pharmacist, the Deputy Group Chief Pharmacist, Deputy Chief Pharmacist RFH and liaise closely with other senior Pharmacy management across the Trust Sites. An ability to use tact and discretion to a high and consistent degree are essential for the smooth running of this post and for the functions of the Royal Free Pharmacy office.
In addition to the above the postholder will be a proven meetings / committee secretary who will support Pharmacy management in a number of internal and external facing meetings both in assembling agendas and meeting paper binders, taking minutes and generate action logs to a high, detailed and timely standard., The postholder will work closely with all Pharmacy section leads, colleagues from the hospital executive teams, colleagues from other NHS Trusts and where necessary personnel from other external bodies to the NHS in order to assist in the achieving of agreed performance and productivity targets and mutually agreed projects and service improvement initiatives.
The successful candidate will need to demonstrate an ability to run a number of projects / tasks simultaneously, be able to work under pressure, have excellent forward planning skills, a flexible approach to working to ensure deadlines are met and have strong Microsoft office skills especially Word, Excel and Outlook. Experience of using the NHS Recruitment software TRAC and PECOS procurement software would be an advantage however training can be provided.
The postholder will, in liaison with relevant Pharmacy site managers support the planned co-ordination of A&C activities as and when such staff are on annual and / or study leave., · Responsible for providing a comprehensive, timely, and where necessary confidential PA and secretarial service to the Group Chief Pharmacist, Royal Free London NHS Foundation Trust and the Deputy Chief Pharmacist and Pharmacy Operations Manager. This will include copy and audio typing, taking and transcribing shorthand, typing of complex documents \ forms, diary management, maintaining a bring forward filing system, photocopying, faxing documents and arranging meetings both within the department, hospital, and with outside agencies and personnel, taking minutes \ notes at such meetings as and when requested. The postholder may be asked to organise and arrange travel arrangements of the Group Chief Pharmacist and other senior pharmacy staff as directed.
· To be responsible for screening internal and external requests made towards the Group Chief Pharmacist and using initiative, discretion, and local knowledge of the Pharmacy services, to prioritise as appropriate such requests, or delegate to other senior members of Pharmacy staff if seen fit to do so.
· In the event of serious \ urgent issue(s) which may arise and are particularly sensitive, the postholder as requested by Group Chief Pharmacist may need to relay certain instructions to other pharmacy managers or management \ staff outside the Pharmacy department in a prompt and professional manner.
· Ensure that both the Trust annual and study / Professional leave policies for all grades of Pharmacy staff are adhered to, with particular emphasis on how leave is taken within Trust / departmental guidelines and noted appropriately on the local Healhrosters.
· The postholder will maintain, as necessary, an extensive list of contact details for the wide range of personnel both within the Trust \ NHS bodies \ external agencies the Group Chief Pharmacist may need to liaise with as and when necessary.
· As and when requested by the Group Chief Pharmacist the postholder will organise large events (meetings, official functions to mark particular events \ anniversaries etc) which may involve considerable liaison and contact with external bodies and a wide range of potential attendees. This may include sourcing venues outside the Trust, budgeting costs (eg room hire, speaker fees), ensuring appropriate audio visual equipment is available, ensuring suitable catering is organised within an allocated budget, contact potential speakers, advertise event both within the Royal Free Trust and possibly outside the hospital complex.
· The postholder will oversee all office related purchases through the relevant trust systems including raising of orders, invoice matching and associated tasks ensuring that the trust Standing Financial Instructions are adhered to.
Pharmacy Recruitment Co-ordination duties and responsibilities
To act as the designed TRAC recruitment operator for RFH Pharmacy Patient Services and other Pharmacy services as deemed necessary.
· The Postholder will support senior staff when requested in the drafting of business case proposals in relation to proposed new posts to meet service needs demands.
· The Posholder to provide informal TRAC training to both colleagues with Pharmacy and other secretarial staff within Group Clinical Services if deemed necessary.
· The Postholder will be responsible for organising detailed induction programmes for rotational pharmacists and technicians, senior clinical pharmacists, senior pharmacy technicians, and newly appointed Pharmacy managers. These will be planned and tailored carefully ensuring the postholder visits \ meets appropriate key staff both within and outside the Pharmacy department.
· To be responsible for identifying, seeking, and developing new initiatives for recruiting Pharmacy staff amongst all grades and types of positions in the Pharmacy department ensuring legal and best practice requirements are adhered to. This is likely to include considerable liaison with the RFL Pharmacy Education and Training Team.
· The Postholder will assist where necessary Royal Free sponsored recruitment fair(s) and update recruitment material for prospective candidates as appropriate. This will include the preparation of Pharmacy stalls \ tables and manning these in conjunction with other pharmacy staff.
· The postholder will strive to establish links, where appropriate, with local job centres, local colleges, and special interest employment groups to promote the Royal Free Hospital Pharmacy services and careers and vacancies within the service.
· The Postholder will screen and assess, in conjunction with senior pharmacists undergraduate Pharmacy students who apply for a summer work placement within the Pharmacy services of the RFH. This will include arranging an honorary contract and organising a varied work placement in the Pharmacy department.
· The Postholder will produce, as and when requested by the Group Chief Pharmacist reports outlining current vacancies within the department and other useful statistical information relevant to appropriate future human resource planning. This may include liaising with management accounts to clarify, if and when necessary, the Pharmacy department staffing establishment. Such information may be forwarded to Pharmacy management at London Regional level.
· The postholder will advise, when required, potential candidates for pharmacy vacancies in regard to the validity of their professional qualifications eg whether recognised in the UK and will offer advice on how to validate qualifications in the UK. In addition to this role, the postholder may on occasions need to advise on appropriate courses potential candidates could study for in order to obtain professional qualifications to legally work as a Pharmacist or technician in the UK.
Company Secretary to the Royal Free London Dispensary Services Ltd (Pharmco Board)
· Act as designated Company Secretary (with appropriate registration at Companies House) for the Royal Free London Dispensary Service Ltd (Pharmco) Board meetings throughout the financial year. This will include drafting agendas, writing up board minutes, requesting documentation for the binder of papers for the meeting, following up outstanding action points between meetings if requested by the Chairperson of the Board.
· Updating and submitting directorship details with Companies House as necessary
· To provide appropriate managerial and administrative support to the board committees.
· Establish effective systems for developing and managing the forward planner and agenda for each committee as agreed with each chairman;
· To provide advice on compliance with the constitution and appropriate regulatory requirements to the chairs and executive leads of each board committee.
· Co-ordinate the production of papers, ensuring timely distribution of agendas and supporting papers for internal and external stakeholders
· Assisting with extraordinary board meetings as necessary, particularly for the end of year accounts formal sign off and posting to Companies House.
· Liaising with internal and external auditors as requested with information requests, Trust solicitor for any specific legality issues on behalf of the Trust
· Liaising with the RFL Property Services on Lease related matters if requested to do so by the RFLDS Ltd Board.
GENERAL ADMINISTRATION
· To be responsible for the efficient running and overall operational matters relating to the Pharmacy Office (ground floor) ensuring where appropriate adherence to Health and Safety and Data Protection guidelines.
· The Pharmacy Office (ground floor) will be an information source for all grades of Pharmacy staff on a wide range of departmental and Trust matters and the postholder will be expected to advise Pharmacy staff as and when queries \ questions arise which may include referral to another dept or external body.
· The postholder will be responsible for the management of complaints about aspects of all areas of Pharmacy services, this may include having to speak to patients, patient's families, the PALS office, or healthcare personnel and take appropriate details relating to a complaint. The postholder will collate facts relating to such complaints, and to prepare independently an appropriate response letter for the approval of the Chief Pharmacist Services in line with Trust guidance., + Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
+ If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
+ The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
+ The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
+ By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
+ Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet, Chase Farm and Royal Free Hospitals and more than 30 services in the community. Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
The Trust takes pride as one of the major specialist centres for infectious diseases, liver and renal transplants, breast and plastic surgery, myeloma, and neuroendocrine tumours. Working in one of the main speciality centres brings exciting opportunities to see a range of patients at different levels of complexities. Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
The Pharmacy department is a friendly, progressive, and expanding unit dedicated to providing the highest standards of pharmaceutical care and service in this internationally renowned teaching hospital. Quality improvement and cost-effective, safe use of medicines is at the forefront of everything we do.

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.