Band 6 - EPR System Support Analyst, ICT

We are looking for someone to join our EPR Support team as an EPR System Support Analyst within the ICT department.
Following the implementation of the Cerner EPR solution 3 years ago, the Trust is supporting a growing number of EPR users (6000+) in using the new system and implementing new ways of working/recording data.
This is an excellent opportunity for someone with existing Cerner Support experience to step up to this more senior support role and use your knowledge and skills to quickly assist our users and provide solutions., The successful candidate will join the team as an EPR Support Officer monitoring the Trust' IT service desk application for new incidents and requests.
Key tasks include:
+ Supporting users via the IT Service Desk.
+ Raising calls with third party suppliers.
+ Maintaining the system configuration including staff, locations, wards/bed, request lists.
+ Providing data quality advice.
+ Good IT skills.
+ Attention to detail.
+ A good understanding of NHS processes and patient systems.

Working for our organisation
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.
We kindly invite you to consider submitting an application.
If you have a disability or long-term health condition and should you require support or guidance please contact [email protected]
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Detailed job description and main responsibilities
Day-to-day tasks will include:
+ Monitoring service desk calls.
+ Meeting with users or remotely reviewing issues being faced and providing resolutions/workarounds to the identified issues.
+ You will work closely with the third party IT and application suppliers to escalate calls which we are unable to resolve internally.
+ Understanding the importance of data security and protection is key, as you will be responsible for ensuring the relevant access is provided.