Band 6 - EPR System Support, ICT

We are looking for someone to join our EPR Support team as an EPR System Support Analyst within the ICT department.Following the implementation of the Cerner EPR solution 3 years ago, the Trust is supporting a growing number of EPR users (6000+) in using the new system and implementing new ways of working/recording data. This is an excellent opportunity for someone with existing Cerner Support experience to step up to this more senior support role and use your knowledge and skills to quickly assist our users and provide solutions., The successful candidate will join the team as an EPR Support Officer monitoring the Trust' IT service desk application for new incidents and requests. Key tasks include:

• Supporting users via the IT Service Desk.
• Raising calls with third party suppliers.
• Maintaining the system configuration including staff, locations, wards/bed, request lists.
• Providing data quality advice.
• Good IT skills.
• Attention to detail.
• A good understanding of NHS processes and patient systems.
  
  With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.