Band 7 Assistant Quality Manager

Based within the quality, safety and improvement team a key focus of this role is working in partnership and collaboration across the Somerset system to promote and monitor quality of care standards. This will require an understanding of all aspects of high-quality care standards across all services commissioned and contracted by the Integrated Care Board (ICB). This post will seek every opportunity to support and enable improvement recognising the ICB responsibility to plan and deliver safe, effective, and high-quality healthcare., As an Assistant Quality Manager your main duties will include

To lead and manage programmes of improvement, enquiry or activity on behalf of Deputy Chief Nurse/Director of Nursing as required. This will include all aspects of effective programme management.

To work with Quality Leads and other members of the team to prioritise activity and pivot into areas where immediate response is required linked to the National Quality Board risk and escalation guidance.

Work closely with the wider NHS system to build relationships, promote psychological safety, share learning and work with across quality lead portfolios on key identified prioritise.

Develop and maintain quality dashboards, facilitate the identification of a range of standards and metrics to ensure that the ICB plan and deliver safe, effective and high-quality healthcare.

Supporting the instigation, uptake and management of LfPSE/PSIRF and other identified patient safety reporting processes within Somerset primary care.

To work with the Quality Governance team including the patient safety specialists, patient safety partners and patient experience team to support improvements in patient experience of NHS Services through review of complaints and PALS information, patient and carer feedback and patient survey information to provide triangulated information to inform the quality monitoring process., We offer flexible working from your first day of employment and we also have an agile approach to home / office-based working. Please note however, that you will be required to work from our HQ, Wynford House in Yeovil for 2/3 days per week and that elements of the role may require you to travel to other locations across Somerset, to attend in-person meetings and meet the needs of the service. Please consider this before applying.

We are looking for someone with a calm, kind, compassionate and people centred approach who is able to deal with confidence, personal integrity and professionalism during often highly sensitive situations; someone who is organised, able to follow processes with a keen eye for detail and able to maintain clear and concise records. Excellent verbal and written communication skills are essential and demonstrable use of initiative.

If we experience high numbers of applications, we will close the advert before the advertised closing date.

NHS Somerset Integrated Care Board (ICB), known as NHS Somerset is the statutory NHS organisation responsible for implementing a health and care strategy developed by the Integrated Care Partnership.

NHS Somerset consists of approx. 300 staff, across 8 directorates, with multiple teams within each directorate.

We encourage applications from people of all backgrounds and welcome applications from underrepresented groups. When recruiting, we are committed to equality of opportunity for all. We believe that the best organisations are those that reflect the communities they serve.

Job Share and Secondment opportunities will be considered. If you are seeking an internal or external secondment, please seek advice from your HR teamandyou must also obtain your current line manager's permission to be released on secondment before applying, to avoid disappointment.

We also offer an excellent pension scheme and generous annual leave entitlement.