Band 7 Digital Services Support Team Lead - Back Office Support

The CRS Back Office/Application Support Team Lead will hold responsibility for managing the day to day activities of the Digital Services Clinical Applications Support Team, with the main responsibility being to support and manage all local configuration items for all Clinical Applications within the remit of Digital Services, this includes Oracle Cerner EPR., Duties will include ensuring the Team are meeting required Service Level Agreements, resolving reported issues and actioning requests for additions or changes to local configuration, which will include testing the changes, creating relevant documentation on new and existing procedures/systems, ensuring Digital Services security standards are met and to support the day-to-day IT requirements of the Royal Free London Group. Provide 2nd and 3rd line Application support to end users via tickets raised through the Trusts IT Service Desk, covering regular and complex issues for all Clinical Applications, ensuring trends in Service Desk tickets are identified & dealt with a the point of origin, if required logging with external suppliers and escalating when necessary. The Team Lead position will required to lead on behalf of the CRS Back Office/Application Support Team, attending working parties, working with Trust staff at all levels, including external NHS organisations, GP practices and third party suppliers covering BAU support and required project activities for all supported Clinical Applications. Ensure representation for the Team is in place for all Change Boards, Development Request reviews, all Oracle Cerner partnership meetings/reviews and reviews with other Clinical Application providers., You will be working within the Digital Services Patient Support Group, System Administration under the management of the Head of the Systems Administration Group, where you will work with your colleagues in the Clinical Applications Support Group, all Digital Services Teams and all Trust Services.

The post holder will offer World Class Care to service users, staff, colleagues, and patients alike so that everyone at the Royal Free can feel:

• Always welcomed.
• Confident because due to clear communication always
• All staff must be ensured that they are respected.
• Reassured that any issues they have reported is being dealt with in a professional manner.